Промышленная инженерия и менеджмент

The Reorganization by Processes and its Effect on the Organizational, Physical and Cognitive Ergonomics: A Case Study

Abstract

Marco A. de Oliveira

This analysis deals with the reorganization by processes occurred in the area of research and development (R&D) in a company which is a world leader in its market, and the subsequent ergonomic changes needed. Aspects relative to organizational ergonomics are dealt with, applying to the new style of work, application of resources and the structure of task distribution. Aspects relating to cognitive and physical ergonomics are shown, focusing on environmental conditions and the interaction between the professionals of the group, and modifications made to the layout, work stations, operational procedures and training carried out. The analysis is based on a historical survey of problems encountered and their causes. Solutions adopted are based on compliance with the requirements of international rules and the needs raised by the members of the teams and professionals specialists in ergonomics. Evidences of improvement in productivity associated with the improvement of the ergonomics are presented.