Международный журнал экономики и менеджмента

Assessing the Impact of Implementing ERP Systems on the Operational Performance of Businesses

Abstract

Richmond Owusu-Mainu, Andrew Dankyi Twum, Andrews Konadu and David Ohene-Amoako

This research was conducted with the purpose of assessing the impact of ERP Systems implementation and the operational performance of businesses within the Kumasi Metropolis. The objective of the study was to examine factors that hinder ERP system implementation by businesses. The researchers used primary data and the data collection instruments were questionnaires and interviews. The researchers find that ERP system implementation has positively influenced performance of businesses. The cost of purchasing, installation and maintenance of ERP system is a hindrance for many small/infant businesses. The study finds that, irrespective of the strengths ERP system such as high security and backup features, there are some weaknesses. The researchers recommended that, in the fast changing technological world, all categories of businesses should endeavor to adopt ERP systems in their operations in order to thrive on the global competitive and dynamic market environment.